What’s wrong with this pic? Nothing. I can already imagine you rolling your eyes upwards and saying this. But through an insider’s eyes, a lot.
Here are your clues. This photo is of a car workshop’s routine morning meeting with technicians, managers, and various support staff. The meeting is at the last stage where the technical staff routinely participate in a physical fitness exercise; which is a very good thing indeed.
The guy in the center, however, the one in jeans and sports shoes, contrary to what you might think, is not a physical fitness instructor but the Workshop’s General Manager.
Just before the exercises began, he gave a long speech on customer delight, proper grooming, and importance of coming to work in formal, clean uniform.
While customers glared, puffed and fumed angrily at the vacant reception, as everyone was stuck in this meeting, this man refused to let go and rambled on for a precious half an hour, talking about things that could have been discussed later in some other forum.
Well, now you get it, I am sure.
Leaders often forget that it is not enough to point fingers at your errant subordinates. You need to lead through personal example; follow what you preach…Which is easier said than done.
Unfortunate, but true.